Document360 Review

Document360 is a SaaS-based knowledge base tool that helps businesses to create a self-service knowledge base, store information, and let users collaborate with other users. It can be of immense help to your customers and your internal users or employees as it offers both public and private knowledge base. Being able to help businesses across distinct categories is what makes them unique.  

Document360

How Effective Is This Knowledge Base Software?

The vast features and the user-friendly platform make Document360 a world-class knowledge base software. It provides an easy-to-use interface to create a knowledge base even if you don’t have coding knowledge. It comes with all-in-one documentation features that are required to create a knowledge base that looks more impressive about Document360.  

Knowledge Base Software

Features of Document360

Powerful Editor

The first thing that stands out about Document360 is its rich Editor. It has two types of Editors namely Markdown Editor and WYSIWYG (What You See Is What You Get). Markdown Editor is for technical people who love coding, and it is easy for them. On the other hand, there is WYSIWYG which helps non-technical users create amazing documentation without involving any technical knowledge. The best part is, with both the editors, Document360 allows you to add texts, images, videos, and much more.  

Category Manager

Next comes the Category Manager which helps you create multiple categories and subcategories to manage up to six levels of categories in your documentation. You can group related topics or re-arrange them whenever necessary. This feature helps the users to understand the hierarchy of information easily.  

Homepage Builder

A beautiful home page is what every business looks for. With Document360’s homepage builder, you can create a stunning home page without any developer’s help. All you need to do is just drag and drop. With this, you can customize your knowledge base that carries your branding guidelines including your brand colors, logo, and custom CSS.

Document360 Homepage Builder

Source: document360.com

Security

Apart from all these cool features, one of the most key features is security. Document360 allows access to the users only based on their roles like readers, and editors. To make the entire knowledge base secure, you also have an option where you can make your knowledge base private. It also allows Single-Sign-On (SSO) options for easy and quick access to your knowledge base.  

Integrations & Extensions

To save your time from juggling between multiple tabs while using your knowledge base, Document360 allows Integration options with your favorite applications. Be it a chatbot, or a helpdesk, Document360 has got you covered with multiple options on integrations. Some of the integrations that you can do with your Document360’s knowledge base are Zendesk, Freshchat, Microsoft Teams, Slack, Zapier, Olark, Drift, Google Analytics, Intercom, etc., Document360 also offers extensions like Google Chrome to utilize your knowledge base with external systems.  

Other features

Features of Document360

Some cool features like Light and Dark mode, read time, contributors in the article, and status indicators whether the article is recently updated or not, make Document360 unique. Other inbuilt features like review reminders, commenting, notifications are a great add-on to make your knowledge base function more effectively with Document360. Briefly, Document360 helps you create a self-service or a private knowledge base with ease. Easy usability, 24*7 support is what your customers love.  

Pricing

Document360 offers you a variety of pricing plans namely Startup, Business, Enterprise, and Enterprise Plus based on the requirements of different businesses. 

Document360 Pricing

The starting price of Document360 is $99 per month. Based on the size and structure of your team, you can select a plan that suits your business.

If you want to go for a customized plan, you can go for the Enterprise Plus plan that gives you customized pricing. Apart from this, Document360 also offers you migration support, if you want to shift from an existing knowledge base to Document360.

Conclusion

With all the cool features and affordable pricing plans, Document360 is the best option for any type of business. If you are still confused about it, you can sign-up for a free trial for 14 days and then take the call.

ZenSuggest empowers businesses to discover top business companies and service providers. Our company experts list, review, compare and offer a free consultation to help businesses find the right company and service solutions as per their requirements. We have helped 500,000+ firms get the right company and services. Get a free consultation today!

LEAVE A REPLY

Please enter your comment!
Please enter your name here