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Overview

About Freshworks CRM

Freshworks CRM is an instinctive software device that empowers your salespeople to begin selling. It draws in guests, converts them into customers, runs missions, and transforms your website into a crowd-puller. It certainly is one of the best CRM software to use for your business.  

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Freshworks CRM Screenshots (15)

Freshworks CRM Video

Freshworks CRM Pricing

Customer For Life Cloud - Growth
$ 29.15
User/Month
  • 1000 Marketing Active Contacts
  • Contact Management
  • Account Management
  • Contact Lifecycle Stages
  • Marketing Lists
  • Basic Segmentation
  • Activity Timeline
  • Tasks, Appointments and Notes
  • 20 Workflows
  • Rename Modules
  • 20 Marketing Email Templates
  • 3x Marketing Email Limits
  • 5 Marketing Subscription Center
  • 1 Custom Domains for marketing emails
  • 5 Active Marketing Journeys
  • Live Tracking
  • Deal Management
  • Visual Sales Pipelines
  • Contextual Collaboration with Slack
Get Pricing
Customer For Life Cloud - Pro
$ 70.82
User/Month
  • All feature in Customer For Life Cloud - Growth
  • 3000 Marketing Active Contacts
  • Behavioral Segmentation
  • Offline Events
  • 50 Workflows
  • Time based workflows
  • Custom Fields: Advanced (Formula Fields, Lookup Fields)
  • Product Catalog
  • 100 Marketing Email Templates
  • 5x Marketing Email Limits
  • 25 Marketing Subscription Center
  • Marketing Reply Tracking
  • 10 Custom Domains for marketing emails
  • 20 Active Marketing Journeys
  • Multiple Sales Pipelines
  • Sales Goals
  • 10 GB Data storage
  • 5gb per user File storage
  • 10 Sales Sequences (per user)
Get Pricing
Customer For Life Cloud - Enterprise
$ 127.76
User/Month
  • All features in Customer For Life Cloud - Pro
  • 5000 Marketing Active Contacts
  • Auto Profile Enrichment
  • Custom Sales Activities
  • 100 Workflows
  • 10 Custom Modules
  • 500 Marketing Email Templates
  • 10x Marketing Email Limits
  • 50 Marketing Subscription Center
  • Marketing Transactional Emails
  • 25 Custom Domains for marketing emails
  • 100 Active Marketing Journeys
  • Sales Forecasting
  • Deal Teams
  • 20GB Data storage
  • 10gb per user File storage
  • Holiday Routing
  • Call Recording Opt-out
  • Queue Callback (Virtual Hold)
Get Pricing
Sales Cloud - Growth
$ 29.15
User/Month
  • Contact Management
  • Account Management
  • Contact Lifecycle Stages
  • Activity Timeline
  • Tasks, Appointments and Notes
  • Rename Modules
  • Custom Fields: Basic
  • Deal Management
  • Visual Sales Pipelines
  • Contextual Collaboration with Slack
  • Data Import and Export
  • Two-way Email Sync
  • Personalized Bulk Emails (Manual)
  • Team Inbox
  • 2 GB Data storage
  • 5gb per user File storage
  • Built-in Phone
  • Buy Local and Toll-free Numbers
  • Inbound Caller ID
Get Pricing
Sales Cloud - Pro
$ 59.71
User/Month
  • All features in Sales Cloud - Growth
  • Offline Events
  • Custom Fields: Advanced (Formula Fields, Lookup Fields)
  • Product Catalog
  • Multiple Sales Pipelines
  • Sales Goals
  • Advanced Call Queues
  • Bring Your Own Carrier (B.Y.O.C)
  • Conference Calling
  • Chat Auto-resolve Rules
  • IntelliAssign
  • Chat Campaigns
  • WhatsApp Integration
  • Apple Business Chat Integration
  • Smart Matches (Deduplication)
  • Lead Gen Bot
  • Answer Bot
  • Deal Insights
  • Out-of-office Detection
Get Pricing
Sales Cloud - Enterprise
$ 101.38
User/Month
  • All features in Sales Cloud - Pro
  • Custom Sales Activities
  • Auto Profile Enrichment
  • 10 Custom Modules
  • Sales Forecasting
  • Deal Teams
  • 20GB Data storage
  • 10gb per user File storage
  • Holiday Routing
  • Call Recording Opt-out
  • Queue Callback (Virtual Hold)
  • Forecasting insights
  • Website Tracking
  • 100 Sales Teams
  • 100 Custom Roles
  • Field-level Permissions
  • Advanced Metrics
  • Named Account Manager
  • Offline
Get Pricing
Marketing Cloud - Growth
$ 19.43
User/Month
  • 500 Marketing Active Contacts
  • Marketing Lists
  • Activity Timeline
  • Basic Segmentation
  • Custom Fields: Basic Limits
  • 20 Email Templates
  • 5 Subscription Center
  • 5 Active Journeys
  • Live Tracking
  • 2GB Data storage
  • Data Import and Export
  • Chat Widget
  • Topics
  • Mobile SDKs
  • Chat Assignment Rules
  • Facebook Messenger Integration
  • Predictive Contact Scoring
  • Website Integration
  • Custom Reports
Get Pricing
Marketing Cloud - Pro
$ 59.71
User/Month
  • All features in Marketing Cloud - Growth
  • Auto Profile Enrichment
  • Custom Fields: Advanced (Formula Fields, Lookup Fields)
  • 100 Email Templates
  • 25 Subscription Center
  • Reply Tracking
  • 10 Custom Domains
  • 10GB Data storage
  • Chat Auto-resolve Rules
  • IntelliAssign
  • Chat Campaigns
  • WhatsApp Integration
  • Apple Business Chat Integration
  • Smart Matches (Deduplication)
  • Lead Gen Bot
  • Answer Bot
  • 50 Custom Roles
  • Integrations
  • 24x5 Support
Get Pricing
Marketing Cloud - Enterprise
$ 101.38
User/Month
  • All features in Marketing Cloud - Pro
  • Auto Profile Enrichment
  • 500 Email Templates
  • 50 Subscription Center
  • Transactional Emails
  • 25 Custom Domains
  • Webhooks
  • 20GB Data storage
  • Field-level Permissions
  • Advanced Metrics
  • Dedicated Account Manager
Get Pricing
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Freshworks CRM Features

  • Access Monitoring
  • Appointment Management
  • Audience Targeting
  • Campaign Segmentation
  • Contact Management
  • Contact Manager
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics
  • Customer DataBase
  • Customer Support
  • Customization
  • Dashboard
  • Developer API
  • Document Management
  • Email Integration
  • Email Marketing / SMS Marketing
  • Email Templates
  • Import & Export Data
  • Inquiry Management
  • Interaction Tracking
  • Inventory Management
  • Invoice
  • Landing Pages / Web Forms
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Live Chat
  • Marketing Automation
  • Mass Email
  • Mobile App
  • On-Demand (SaaS)
  • Opportunity Management
  • Pipeline Management
  • Private Cloud
  • Project Management
  • Real Time Analytics
  • Sales Force Automation
  • Sales Forecasting
  • Sales Pipeline Tracking
  • Sales Quotes
  • Sales Tracking
  • Supplier and Purchase Order Management
  • Task Management
  • Territory Management
  • Visual Editor
  • Web Forms
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Specifications

  • Deployment:

    Cloud Based

  • Payment:

    Monthly

  • check_circle Api
  • check_circle Customization
  • check_circle Mobile Support
  • check_circle Mobile App

Desktop Platforms

  • cancel Web App
  • check_circle Windows
  • check_circle Mac

Mobile Platforms

  • cancel iOS
  • check_circle Android

Language Support

  • check_circle Chinese
  • check_circle Dutch
  • check_circle English
  • check_circle French
  • check_circle German
  • check_circle Italian
  • check_circle Polish
  • check_circle Portuguese
  • check_circle Russian
  • check_circle Spanish
  • check_circle Swedish

Freshworks CRM Users

Business

  • check_circle Freelancers
  • check_circle StartUps
  • check_circle SMEs
  • check_circle Agencies
  • check_circle Enterprises

Available Support

  • check_circle Email
  • check_circle Phone
  • check_circle Live Support
  • check_circle Training
  • check_circle Tickets

Company Details

  • Company Name :

    Freshworks

  • Website :

    Visit Website

  • Headquarter :

    Chennai

Overall Reviews

Overall Rating

4.6 /5

Write a Review

Feature

4.3

Ease of use

4.4

Value for money

4.5

Customer support

4.4

Freshworks CRM Reviews (13)

Praveen Deshetti

Review source: Software Suggest

Jun 08, 2021

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Good

Good Software’s and also getting good supportive support. Suggest to download and try the application. See and take the decision in downloading the app.

Pros

All good

Cons

Nothing like that

Do you think Freshworks CRM delivers value for the money spent?

Yes

Are you satisfied with Freshworks CRM features?

Yes

Did implimentation of Freshworks CRM was easy?

Not Sure

Any missing feature?

Non

How would you rate Mobile app of Freshworks CRM?

Ios 10/10

What other products like Freshworks CRM have you used or evaluated?

Only this

How Freshworks CRM is better/different from its competitors?

Comparison

How would you rate after sales service/customer support of Freshworks CRM?

10/10

Govind Varshney

Review source: Software Suggest

Dec 28, 2020

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Good software to automate support system

Fresh work CRM have a very good dash-board which can be managed by anyone who have very basic knowledge of technology. Fresh work have a vast eco-system of software which is very helpful

Pros

Fresh works CRM is very user friendly which supports every browser and very fast in speed.

Cons

They can work more on their Chatbot features in which they can majorly work on it's testing part.

Do you think Freshworks CRM delivers value for the money spent?

Yes

Are you satisfied with Freshworks CRM features?

Yes

Did implimentation of Freshworks CRM was easy?

Yes

Any missing feature?

They haven't developed their attendance software. apart from this, everything seems to be fine.

How would you rate Mobile app of Freshworks CRM?

Android 7/10

What other products like Freshworks CRM have you used or evaluated?

I have also worked on ZOHO which is also very good product but I like Freshworks more due to it's User-friendly dashboard.

How Freshworks CRM is better/different from its competitors?

Freshworks have a relatively good customer service and engagement. They provided the reply within an hour.

How would you rate after sales service/customer support of Freshworks CRM?

6/10

Huzaifah Munshi

Company Size: 501-1000 employees

Review source: Software Suggest

Nov 18, 2020

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Freshwork CRM

Very reliable and user friendly software to use. However somewhat costly after free trial. I would recommend this software to my colleague for use because of its huagd benefits ans easiness of doimg tasks.

Pros

Reliable and User friendly

Cons

Costly and little bulky

Emilee Zucker

Review source: Software Suggest

Sep 21, 2020

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Great salesforce management for the money

Freshsales has allowed us to collect leads online, track all follow up contacts with prospects and manage deals through the sale. The screens are pretty customizable to our business. Plus the price is pretty low for the features.

Pros

Track leads and deals. Maintain contact info on prospects. Keep track of all contact points with prospects.

Cons

Ability to merge company accounts. Better integration with Freshdesk.

Do you think Freshworks CRM delivers value for the money spent?

Yes

Are you satisfied with Freshworks CRM features?

Yes

Did implimentation of Freshworks CRM was easy?

Yes

Any missing feature?

Ability to merge company records. Not sure why this is missing

How would you rate Mobile app of Freshworks CRM?

Never Used 4/10

What other products like Freshworks CRM have you used or evaluated?

We used to use Salesforce.com but is was too expensive/complex. We also looked at Insightly.

How Freshworks CRM is better/different from its competitors?

Low cost. Comparable feature set. Modern UI

How would you rate after sales service/customer support of Freshworks CRM?

9/10

Amirtharaj Raja

Company Size: 11-50 employees

Review source: Software Suggest

Jul 17, 2020

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Good software but not user friendly

As of now, the product is good. Able to track the performance of staff. Sales have been increased. Staffs are able to report accurately. Even I am able to see the performance of individuals. Customers are been updated correctly on work progress. We have avoided soo many complaints from the clients.

Pros

Lead follow up and status updation.

Cons

Too many features which we cant disable. It can be like we cab choose what all features we need so that it will be elegant.

Sujanth Mathew

Company Size: 11-50 employees

Review source: Software Suggest

Jun 15, 2020

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Good user-friendly software

It's worth for money. I have been using it more than 8 months and the result has been very good. The report generation should be informed. Rest all is worth for money. I will continue to use it and refer to my friends

Pros

User friendly

Cons

Report generation

Vytheeswaran

Company Size: 51-200 employees

Review source: Software Suggest

Aug 16, 2019

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Value for Money

Prompt Inputs Given for any queries. Near perfect projections for revenue with specific key target assignments for team members with inputs on identifying the probable limitations towards goals, which gives an overall impetus to the team.

Pros

User friendly enabled and has the required inputs based on which, we can review the Company's performance.

Cons

Nothing in Specific.

Nataliya K.

Company Size: 501-1000 employees

Review source: Software Suggest

Jun 19, 2018

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Excellent tool for accounting. Need to furnish user interface.

We are a big-time fan of the functionality of Fresh sales. It has really improved our revenue figures and customer experience. All sort of workflow management is easy. Integrated Webhook helps us to get connected with other apps related to helpdesk and accounting. But you need to pay extra attention to learning its know-how as it has complex integration.

Pros

AI-based lead scoring system, automated profile enhancement, drag and drop navigation for easy usage, helpful to do action-oriented follow-ups.

Cons

Not all-inclusive mobile app support, email-sync lacks speed at times.

Astha Verma

Company Size: 11-50 employees

Review source: Software Suggest

Jun 19, 2018

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Made the sales tracking easy and prompt for us.

FreshSales is a real boon to all sorts of organizations. We are using it and taking the delight of fresh leads and booming sales figures. I like its ability to provide a 360-degree view of entire sales activities. But good customer support is what requires the most.

Pros

Inbuilt Zapier to get connected with MailChimp and Google Sheets, 2-way contact sync, push notification to keep you update and connected, send automated mail to any new lead.

Cons

The integration has been little straightforward. Implementation takes time. We had faced a couple of issues while working with Zapier.

Pradeep Rajan

Company Size: 501-1000 employees
Verified Reviewer :

Review source: Software Suggest

Dec 23, 2017

Overall rating
Features
Ease of use
Latest

Excellent product to manage the sales team

I am using FreshSales for almost two years now and totally satisfied with the features, there is frequent updating in the features according to the change in trend. The payment module system is very effective and FreshSales.io is best suitable for start-ups and agencies.  FreshSales.io is a web-based app and also can be accessed on smartphones.  

Pros

My business has few branches outside Indian but still, I can easily manage the information with the help of FreshSales.io as it supports different languages. It is best when you have international clients to manage.

Cons

A well-designed tool to fulfil all the business needs without any defect

Tanmay Sinha

Company Size: 201-500 employees
Verified Reviewer :

Review source: Software Suggest

Dec 23, 2017

Overall rating
Features
Ease of use
Latest

Simple to follow and easily understandable software

FreshSales.io  is designed efficiently to manage and fulfill the sales team need. The features like CRM Analytics, Sales Quotes, Sales Tracking, and Sales Forecasting are very helpful in analyzing and closing the deal faster. I could also do real-time email tracking with the software and everything is quick and easily accessible. Save a lot of human hours, which can be focused on some other productive tasks. The user support team is also very helpful and focused on quick resolving of queries.  

Pros

an excellent tool with efficient features. Totally an affordable software to manage all the information and lead generation.

Aloknath Bachchan

Review source: Software Suggest

Mar 07, 2017

Overall rating
Latest

Amazing Product

For some users, understanding the full functionality and capabilities of a software may take time. There is immense amount of flexibility, coverage that leads to better performance rate & routing engine executions. There are several options for the new setup. FreshSales overall interface and integration with other solutions is sleek. The quality of WMS and order management, its competitiveness with other CRM solutions and the customer support are some of the factors that make FreshSales one of the best CRM tools in the market. The time sheet can be populated with previously used codes. This makes the job less cumbersome and more efficient.

Ankita Ramani

Review source: Software Suggest

Mar 06, 2017

Overall rating
Latest

Fresh Sales for an efficient and faster CRM

My team has been using FreshSales for almost two years now and they have been fairly satisfied with the services. The functionality continuously keeps changing and updating. The payment module system creates a great threshold effect for small structures.There is easy integration of modules with different platforms and my team has found FreshSales to be easily configurable and customizable. One of the easier Crm systems in place. FreshSales CRM software leverages its base functionality as well as the best-bred modules from their vast software vendors. The features are very intuitive and the software works well even for those who aren't well versed with the new age computer technologies. Highly recommend Fresh Sales for an efficient and faster CRM.

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Freshworks CRM FAQs

What are the main features of Freshworks CRM ?

keyboard_arrow_down

The key features of Freshworks CRM are as follows:

labelAppointment Management

labelCampaign Segmentation

labelContact Manager

labelCRM & Sales Reports

labelCustomer DataBase

labelCustomization

labelDeveloper API

labelEmail Integration

labelEmail Templates

labelInquiry Management

labelInventory Management

labelLanding Pages / Web Forms

labelLead Management

labelLive Chat

labelMass Email

labelOn-Demand (SaaS)

labelPipeline Management

labelProject Management

labelSales Force Automation

labelSales Pipeline Tracking

labelSales Tracking

labelTask Management

labelVisual Editor

How much does Freshworks CRM cost?

keyboard_arrow_down

The Freshworks CRM has 9 plans - Customer For Life Cloud - Growth USD 29 (User/Month), Customer For Life Cloud - Pro USD 71 (User/Month), Customer For Life Cloud - Enterprise USD 128 (User/Month), Sales Cloud - Growth USD 29 (User/Month), Sales Cloud - Pro USD 60 (User/Month), Sales Cloud - Enterprise USD 101 (User/Month), Marketing Cloud - Growth USD 19 (User/Month), Marketing Cloud - Pro USD 60 (User/Month), Marketing Cloud - Enterprise USD 101 (User/Month)
Free trial : No

Who are the typical users of Freshworks CRM?

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Freshworks CRM has the following typical customers: Freelancer, Startups, SMEs, Agencies, Enterprises

Which mobile platforms does Freshworks CRM support?

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Freshworks CRM supports the following devices: Android

Which operating system does Freshworks CRM support?

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Freshworks CRM supports the following operation system : Windows, Mac

What payment method does Freshworks CRM support?

keyboard_arrow_down

Freshworks CRM supports the following payment methods : Monthly

What is the deployment type?

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Freshworks CRM has Cloud Based deployment.