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Overview

About Zoho CRM Tools

Zoho CRM Application gives you a 360-degree view of your complete sales cycle and pipeline. It also has a open source version. Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

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Zoho CRM Tools Screenshots (12)

Zoho CRM Tools Video

Zoho CRM Tools Pricing

Standard
$ 10
User/Month
  • Sales forecasting
  • Reports and dashboards
  • Document library
  • Roles and profiles
  • Mass email
  • Call center connectors
  • 100,000 records
Pricing
PROFESSIONAL
$ 16.67
User/Month
  • Includes everything in Standard +
  • Email integration
  • Social CRM
  • Google AdWords integration
  • Workflow automation
  • Inventory management
  • Macros
  • Unlimited records
Pricing
ENTERPRISE
$ 29.17
User/Month
  • Includes everything in Professional +
  • Territory management
  • Custom applications
  • Custom buttons
  • Workflow approval processes
  • Page layouts
  • Custom modules
  • Multiple currencies
Pricing

Zoho CRM Tools Features

  • Accounting
  • Capture Leads from Twitter/Facebooks
  • Case Management
  • Cloud Computing
  • Contact Manager
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics
  • Customer Support
  • Email Marketing / SMS Marketing
  • Email Templates
  • Inventory Management
  • Invoice
  • Lead Generation
  • Lead Management
  • Marketing Analytics
  • Marketing Automation
  • Marketing Collateral
  • Mass Email
  • Mobile App
  • On-Demand (SaaS)
  • Opportunity Management
  • Products & Price Books
  • Sales Force Automation
  • Sales Forecasting
  • Sales Quotes
  • Sales Tracking
  • Social CRM
  • Solution Management
  • Supplier and Purchase Order Management
  • Territory Management
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Specifications

  • Deployment:

    Cloud Based

  • Payment:

    SAAS

  • check_circle Api
  • check_circle Customization
  • check_circle Mobile Support
  • check_circle Mobile App

Desktop Platforms

  • check_circle Web App
  • check_circle Windows
  • check_circle Mac

Mobile Platforms

  • check_circle iOS
  • check_circle Android

Language Support

  • check_circle Chinese
  • check_circle Dutch
  • check_circle English
  • check_circle French
  • check_circle German
  • check_circle Hindi
  • check_circle Italian
  • check_circle Japanese
  • check_circle Polish
  • check_circle Russian
  • check_circle Spanish
  • check_circle Swedish
  • check_circle Turkish

Zoho CRM Tools Users

Business

  • check_circle Freelancers
  • check_circle StartUps
  • check_circle SMEs
  • check_circle Agencies
  • check_circle Enterprises

Available Support

  • check_circle Email
  • check_circle Phone
  • check_circle Live Support
  • check_circle Training
  • check_circle Tickets

Company Details

  • Company Name :

    Zoho Corporation Pvt. Ltd.

  • Website :

    Visit Website

  • Headquarter :

    Chennai

  • Full Address :

    4141 Hacienda Drive Pleasanton, California 94588 USA

Zoho CRM Tools Customers

Zoho CRM Tools Customers
Zoho CRM Tools Customers
Zoho CRM Tools Customers
Zoho CRM Tools Customers
Zoho CRM Tools Customers
Zoho CRM Tools Customers
Zoho CRM Tools Customers
Zoho CRM Tools Customers

Overall Reviews

Overall Rating

4.6 /5

Write a Review

Feature

4.5

Ease of use

4.6

Value for money

4.3

Customer support

4.3

Zoho CRM Tools Reviews (25)

Riyanka Mahata

Review source: Software Suggest

Apr 21, 2021

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Zoho CRM Review

We use Zoho CRM as a part of managing leads, running email campaigns, maintaining a prospect database, sending newsletters. All the features are very nice and customization can be done at all filters. Easy integration, both Windows, Mac and mobile compatible.

Pros

Email Templates, Customization, Lead Management

Cons

Downloading own leads at one go instead of 100 at a time.

Do you think Zoho CRM Tools delivers value for the money spent?

Yes

Are you satisfied with Zoho CRM Tools features?

Yes

Did implimentation of Zoho CRM Tools was easy?

Yes

Any missing feature?

Not can I think of

How would you rate Mobile app of Zoho CRM Tools?

Ios 9/10

What other products like Zoho CRM Tools have you used or evaluated?

SendIn Blue

How Zoho CRM Tools is better/different from its competitors?

Flexible pricing and engagement models.

How would you rate after sales service/customer support of Zoho CRM Tools?

9/10

Surendra

Review source: Software Suggest

Feb 09, 2021

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Zoho CRM - streamlines your lead management

Zoho CRM is that quick and intuitive CRM software which has helped me quite a lot.It is even more powerful if bought as a total package of Zoho One where email, accounting, Inventory Management and many other modules work together to give your business a complete digital makeover. You must try Zoho Workdrive + CRM + Email combo, Wow! Unbeatable combination. Thank you Zoho!

Pros

It seamlessly integrates all the data about leads and makes life easier to follow up, take notes of each interaction with your prospects.

Cons

Sometimes, it may take a little while to understand how all moving parts work together. But once it is clear, it's a breeze.

Do you think Zoho CRM Tools delivers value for the money spent?

Yes

Are you satisfied with Zoho CRM Tools features?

Yes

Did implimentation of Zoho CRM Tools was easy?

Yes

Any missing feature?

May be Kanban type boards can help task tracking more visually appealing.

How would you rate Mobile app of Zoho CRM Tools?

Never Used 8/10

What other products like Zoho CRM Tools have you used or evaluated?

Have evaluated BaseCamp, HubSpot and Salesforce but they were working out too costly and their fees was in USD where Zoho fees is in Indian Rupees. Which is a big positive for Zoho.

How Zoho CRM Tools is better/different from its competitors?

Zoho has made it very easy to pick and choose which modules you need to run your business.

How would you rate after sales service/customer support of Zoho CRM Tools?

8/10

Sunabh punjabi

Review source: Software Suggest

Oct 28, 2020

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

It has been challenging

Zoho seems to provide a perfect solution on the cover, it's feature loaded and you can start for free which is a great incentive. In the long ruñ, it's a pain, different features don't talk to each other well, connecting Zoho to any other system is almost impossible. It took my team 2 years to fully let go of Zoho,it's that hard to migrate out of it. Only use it if you are comfortable with thr functionalities you see and your product will not need more new integrations or features.

Pros

Easy to set up. Free initially

Cons

Downtime is quite a bit. Setting up a flow, even slightly complex is very very complex. Migrating out of Zoho is painfully long.

Do you think Zoho CRM Tools delivers value for the money spent?

Yes

Are you satisfied with Zoho CRM Tools features?

Yes

Did implimentation of Zoho CRM Tools was easy?

No

Any missing feature?

None, but integrations need to be worked in.

How would you rate Mobile app of Zoho CRM Tools?

Android 4/10

What other products like Zoho CRM Tools have you used or evaluated?

None

How Zoho CRM Tools is better/different from its competitors?

Not sure.

How would you rate after sales service/customer support of Zoho CRM Tools?

4/10

Sapna Bali

Review source: Software Suggest

Oct 19, 2020

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

It's very easy to use.. few features are missing compare to competition.. but individual experience is great..

It has helped me to keep all my work update at one place.. also very helpful to review past business through different reports.

Pros

Easy to use

Cons

While creating new session or page, formula limitations are there. In some cases, customer service is poor.

Do you think Zoho CRM Tools delivers value for the money spent?

Yes

Are you satisfied with Zoho CRM Tools features?

Yes

Did implimentation of Zoho CRM Tools was easy?

Yes

Any missing feature?

Unable to create new segment as per requirement which was possible with other software

How would you rate Mobile app of Zoho CRM Tools?

Never Used 7/10

What other products like Zoho CRM Tools have you used or evaluated?

Yes.. this is easy.. other one had few better features

How Zoho CRM Tools is better/different from its competitors?

Better coz easy to use but needs few feature addition

How would you rate after sales service/customer support of Zoho CRM Tools?

7/10

Biswatma Nayak Nayak

Review source: Software Suggest

Sep 29, 2020

Overall rating
Latest

Its is good for startup.

I am using it from past one year, it is having lot of modules like we can track bug, we can write our project task, we can assign task to perticular user.We can share doc, .zip file esily to any team members.

Biswatma Nayak Nayak

Review source: Software Suggest

Sep 29, 2020

Overall rating
Latest

Its is good for startup.

I am using it from past one year, it is having lot of modules like we can track bug, we can write our project task, we can assign task to perticular user.We can share doc, .zip file esily to any team members.

Rahul Shakya

Company Size: 1-10 employees

Review source: Software Suggest

Sep 29, 2020

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

gghh

Overall rating is good he should be much better the user interface of this software will be easy to access all the commands in the command Ribbon and the user interface of this software will be so inaugurating

Pavithralingeshwaran

Company Size: 11-50 employees

Review source: Software Suggest

Aug 06, 2020

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

CRM software

They had a good user interface and design to access easily and it has hight speed response but their customer support is little poor . I think they need to work on to clear some bugs like over lapping and mobile user interface both on their Zoho mail and CRM products I'm using both

Pros

User interface

Cons

It's server speed and all

Vinayak Kejriwal

Company Size: 501-1000 employees

Review source: Software Suggest

Jun 29, 2020

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Best CRM Software

The initial setup is a bit tricky. After the setup, the overall experience is buttery smooth. Converting from prospect to a client is easy. There is a scope for improvement on the app version, and I am hoping that they are already working on the same.

Pros

1. Very affordable 2. Perfect for small businesses 3. A wide range of options for Sales and Marketing. 4. Tracking of leads is very easy 5. Every user can read and analyse whatever is happening with a particular client

Cons

1. It shows some while entering data 2. There could be a feature of logging out after a certain time. 3. Mobile app has a scope for improvements.

Akshay Kumar

Company Size: 1-10 employees

Review source: Software Suggest

May 19, 2020

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Good CRM for MSME

Overall this is a good product. However to use it to the fullest you also need to sign into their other services like invoices, books, and campaigns. Each module costs additional. At times it becomes a drag if you don't have an in-house tech team. Especially when you want to use more features and want to figure out how to make that compatible with data at hand.

Pros

It sets up in minimal time and allows you to start capturing data seamlessly.

Cons

It is pricey even though still cheaper than Salesforce. I am from the travel industry and they have not been able to customize for us at an affordable cost

Tarek Wanas

Company Size: 1-10 employees

Review source: Software Suggest

Apr 29, 2020

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

One of the most flexible CRM’s I have used.

I have been using CRM for more than 2O years and I am keenly aware of all most all the major players on the market. You simply won’t find a more comprehensive CRM at a credibly affordable price.

Pros

It’s comprehensives and flexibility in workflow and automation.

Cons

The look and feel of the opportunity module can be improved.

Chirag Parmar

Company Size: 51-200 employees

Review source: Software Suggest

Dec 19, 2019

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Good but needs serious functional improvements

The overall experience is good. CRM is easy to understand and use. However, most of the functions are not thought through and requires custom development for some basic functionalities prevalent in other CRMs.

Pros

The software is cheap. For the price, the functionalities provided are great.

Cons

The CRM lacks a lot of functionalities that are required for day to day operations. A lot of the features are actually makeshift solutions and requires frequent support for the smallest of the tweaks

Urfi shaikh

Company Size: 501-1000 employees

Review source: Software Suggest

May 30, 2019

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Value for Money software for a startup

I had used Zoho CRM for my company initially when we started out, they provided me very easy access and setup which is a boon as we won't want to use too much capital in IT.

Pros

Ease of Setup, User Friendly Navigation, Low Bandwith Usage

Cons

Speed

Anil Kumar

Company Size: 1-10 employees

Review source: Software Suggest

Sep 04, 2018

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Nice CRM for startups

I have used ZOHO for quite some time. It has virtually everything that one looks for while starting a business.

Pros

Easy to use

Cons

Not very scalable

Fran Maita

Company Size: 501-1000 employees

Review source: Software Suggest

Aug 01, 2018

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Zoho CRM is an excellent work tool, very useful to organize inside the office.

It is important to plan within the established time and reality.

Pros

Excellent tool to manage phone contacts, emails, programs, work schedules and many useful things that give this platform a go-ahead to be used in a particular way.

Cons

It does not have the ability to share files from mobile devices or download. It is designed to protect everything on the web without needing to have them on the PC.

Sergiu Sorin

Company Size: 1-10 employees

Review source: Software Suggest

Apr 04, 2018

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Good value for money

It's a balanced CRM that can be great for companies who have just started using similar software.

Pros

Easy to setup, quite a large amount of features and excellent support.

Kiran Kumar

Company Size: 11-50 employees

Review source: Software Suggest

Mar 06, 2018

Overall rating
Features
Ease of use
Value for money
Customer support
Latest

User-Friendly CRM Cloud Software

An ideal software for small and medium organizations.

Pros

Easy to use and comes with built-in tutorial that makes it easy to understand the features and options. The reports generated are accurate and the format is very efficient.

Cons

The price is slightly higher when compared to its competitors.

Martin

Company Size: 51-200 employees
Verified Reviewer :

Review source: Software Suggest

Dec 23, 2017

Overall rating
Features
Ease of use
Latest

An extremely productive software available at a reasonable cost.

According to me, the most effective feature of Zoho CRM is its availability on the mobile device. I can instantly track the sales, inventory, and lead using the mobile app  

Pros

I am using Zoho CRM Application for quite some time, it is an excellent tool to manage the customer relationship lifecycle. The entire user interface is easy to understand and to follow. Additionally, I found the support team very helpful.

Cons

Creatively designed software, there is no cons. absolutely a flawless tool.

Jelly Kalisetty

Company Size: 51-200 employees
Verified Reviewer :

Review source: Software Suggest

Dec 22, 2017

Overall rating
Features
Ease of use
Latest

Quick and straightforward CRM Software. Best for all the organizations.

It is designed beautifully with necessary features which are useful for a business.  This tool is available at a very affordable cost.  

Pros

Zoho CRM Application provides you with a 360-degree view of sales and other crucial business data. I am using it to manage my small-scale business and totally happy with it. I can easily trace and manage the sales, marketing and service of my business sys

Cons

Happy with the features. No issues yet.

Ramankumar Bhalla

Review source: Software Suggest

May 24, 2017

Overall rating
Latest

Amazing CRM

Simple yet rich UI, easy to use and powerful features. Overall a wonderful application.

Priyanka Vermora

Review source: Software Suggest

Apr 21, 2017

Overall rating
Latest

Zoho CRM software is easy to use, efficient and accurate

With Zoho CRM, adding new documents, contacts, events has become much easier. This process used to take a lot of time and would become a tedious task with our previous CRM software. Zoho CRM is a fresh platform and it has a responsive dashboard. It offers email marketing and reporting for small as well as medium-sized businesses, all in a modern and intuitive package at an affordable price. Zoho provides ultimate flexibility when coupled with the commands written in the CRM's language. The software is stable and effective enough to enter our sales leads. Their team is continually improving this platform and there is immense ease of use that makes Zoho a great solution for our company. Zoho CRM is very cost effective and the additions or changes that their team makes help the software become more intuitive and streamlined. Very efficient and accurate. There have hardly been any glitches in its operation till date. We would love to continue working with Zoho CRM and their team.

Mahesh Rami

Review source: Software Suggest

Apr 18, 2017

Overall rating
Latest

Great Software and amazing services

Zoho CRM software offers small to large-sized business organizations a complete client relationship life cycle management solution. It manages sales, marketing, customer service as well as inventory in a single system. The software integrates with Zoho Mail and is very affordable as compared to its competitors. My staff and I have been using Zoho CRM for a year now. The "How To" guides are in depth and they answer all the questions that a user is searching for. Once the overall setup is done and the system is up and running, Zoho is the best CRM system. We love its Sales Inbox feature and the way it separates the salesmen's emails. My staff also uses Zoho CRM app on their phones and they are very impressed. To be honest, we've never had a CRM software as easy as Zoho. It's very different from the other software in its category. The customer support has been exemplary all this while. The representatives were available even on weekends to answer our queries during the initial setup. Great software, intuitive interface and amazing service!

Hardik Patel

Verified Reviewer :

Review source: Software Suggest

Feb 13, 2016

Overall rating
Latest

Management of Sales Activities has been very easy with Zoho CRM. Surely served the purpose we purchased for.

With Zoho CRM, tracking of our all sales related activities is very easy. it is has boosted our sales and services. We were able to get all the customer interation, what they are purchasing and there daily sales are, and whether we are able to satisfy tehm.. If you want better relationship with customers this is the software for you.

Ketan Kansara

Verified Reviewer :

Review source: Software Suggest

Feb 11, 2016

Overall rating
Latest

Complete CRM solution

It is good CRM software and also easy to use. It is online resource management software. It is handle all transactions as per management system.

Sanjay Darji

Verified Reviewer :

Review source: Software Suggest

Feb 10, 2016

Overall rating
Latest

Straight forward and Useful

Zoho CRM is simple and very easy to use. You are able to set up you should operating in no time. Once you are using the program you get into a schedule and the freedom allows you to modify your procedures as you develop and alter.

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Zoho CRM Tools FAQs

What are the main features of Zoho CRM Tools ?

keyboard_arrow_down

The key features of Zoho CRM Tools are as follows:

labelCapture Leads from Twitter/Facebooks

labelCloud Computing

labelCRM & Sales Dashboards

labelCRM Analytics

labelEmail Marketing / SMS Marketing

labelInventory Management

labelLead Generation

labelMarketing Analytics

labelMarketing Collateral

labelMobile App

labelOpportunity Management

labelSales Force Automation

labelSales Quotes

labelSocial CRM

labelSupplier and Purchase Order Management

How much does Zoho CRM Tools cost?

keyboard_arrow_down

The Zoho CRM Tools has 3 plans - Standard USD 10 (User/Month), PROFESSIONAL USD 17 (User/Month), ENTERPRISE USD 29 (User/Month)
Free trial : No

Who are the typical users of Zoho CRM Tools?

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Zoho CRM Tools has the following typical customers: Freelancer, Startups, SMEs, Agencies, Enterprises

Which mobile platforms does Zoho CRM Tools support?

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Zoho CRM Tools supports the following devices: IOS, Android

Which operating system does Zoho CRM Tools support?

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Zoho CRM Tools supports the following operation system : Web App, Windows, Mac

What payment method does Zoho CRM Tools support?

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Zoho CRM Tools supports the following payment methods : SAAS

What is the deployment type?

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Zoho CRM Tools has Cloud Based deployment.