Best Sales CRM Software For Your Business In 2023

Sales CRM software is now the biggest software market globally, and the growth will not slow, considering how important creating people-first businesses is. The global customer relationship management market size is predicted to reach USD 96.5 billion by 2028, registering a CAGR of 10.6% over the forecast period, according to a new report by Grand View Research, Inc. The main factors behind the growth of CRM are accessibility and power. Companies want access to customer data in real time, and this data offers powerful decision-making across all business processes. According to the State of IT, businesses have increased technology investment to 44% in 2021, up from 38% in 2020. This is not just to gain leverage over the competitors but also as a result of improving sales.

We have listed the 13 most-loved and sought-after sales CRM software used by Indian businesses, especially startups and SMBs. Hope you find the right sales CRM software for your business.

Top 13 Sales CRM Software 

1. Freshworks CRM (formerly FreshSales)

Freshworks CRM is one of the most famous sales CRM software in India. Some of their notable customers are Fiverr, Springer Nature, and Posti. It is built in a way to gain exceptional customer engagement. Freshworks CRM helps deliver personalized experiences to customers and prospects by increasing interaction between marketing and sales departments. This CRM includes salesforce automation, marketing automation, chat, and telephony. Freshworks CRM is the only tool that offers high-growth and high-velocity to the sales teams. It is designed with features to help sales reps have quick context regarding every call in order to have effective communication. 

Features 

• Email Integration
• Contact Manager
• CRM & Sales Dashboards
• CRM & Sales Reports
• CRM Analytics
• Customer Support
• Developer API
• Document Management
• Email Marketing / SMS Marketing
• Email Templates
• On-Demand (SaaS)
• Private Cloud
• Project Management
• Supplier and Purchase Order Management
• Sales Quotes 

What do the customers love?

• Internal interaction across teams 
• Detailed Reports 
• Customer Service

Pricing

Pricing on Demand

2. Solid Performers CRM

Solid Performers CRM website promises you an increase in the productivity of your sales team by 200% in less than three months. Their CRM software helps businesses automate the overall sales process by smartly allocating the lead to your team members based on various criteria. And then nurturing the leads by providing efficient solutions to the lead with regular follow-ups and updates. In addition, solid Performers CRM offers a good internal collaborative environment, allowing businesses to close deals fast and efficiently.

Features

• Attractive Sales Dashboards
• Detailed Sales Reports
• Expense Management
• Financial Management
• Invoice
• Project Management
• Sales Quotes
• Task Management
• Appointment Management
• Sales Forecasting
• Mobile App
• Lead Management
• Contact Management
• Data Security
• Accounts Receivable
• Employee Management
• Proposal Generation
• Referral Tracking
• Multi-Location

What do the customers love?

• Reminder alerts and conversation update history 
• Ease of Use 

Price

Pricing on Demand 

3. SalezShark CRM

Another most loved CRM software of India is SalezShark CRM helps you develop highly-rewarding sales strategies and obtain valuable customer insights. It is one of the best sales CRM software in India for startups and small to medium-sized businesses. It helps in building better customer relationships to improve the customer lifetime value.Some of its noteworthy features include marketing automation, unified data solution, relationship intelligence, and sales automation. 

Features

• Forecasting
• Interaction Tracking
• Internal Chat Integration
• Document Storage
• Email Management
• Email Marketing
• Lead Capture
• Lead Generation
• Lead Management
• Lead Qualification
• Marketing Automation
• Mobile Access
• Reporting/Analytics
• Sales Automation
• Sales Pipeline Management

What do the customers love?

• Detailed analytical reports
• Easy to use
• Seamless Integration

Price

Pricing on Demand

3. ezeeCRM

Ezee's customer relationship management experts have extensive experience in sales, marketing, and customer service. They have two specific CRM software, one for the HR department and one for the Sales department. Their all-in-one CRM software offers services with the main goal that will help to increase profits and reduce costs by optimizing business processes.

With ezeeCRM, you can gather market research on customers in real-time, help you generate more reliable sales forecasts, thereby increasing sales by systematically identifying and managing sales leads, and also improves customer retention.

Features

• Capture Leads from Twitter/Facebooks
• Case Management
• Developer API
• CRM & Sales Dashboards
• CRM & Sales Reports
• CRM Analytics
• CRM integration
• Customer Support
• Expense Management
• Inventory Management
• Invoice
• Lead Generation
• Marketing Analytics
• Marketing Automation

What do the customers love?

• Good overall experience and ease of use 
• Data-driven approach

Pricing 

7-Day Free Trial.

4. SalesBabu CRM

SalesBabu CRM is one of the most sought-after sales CRM software in India. RX Infotech Pvt. Ltd., Shanbhags, Jumboking, Eurotek, Environmental Pvt. Ltd., and Indiabulls are some of their notable clients.This sales CRM software helps businesses improve customer engagement across the customer journey. This CRM is loaded with attractive features that help businesses increase sales and revenue. Their main attractive features include inventory management, expense management, payroll management, and GST billing. Their services are designed to help you sell smarter and faster.

Features

• Manage a cluster of sales
• Centralize client data
• Follow-up Management
• Manage complex product information
• Forecast sales
• Visibility of Sales Process
• Real-time Dashboard
• Predicts Revenue
• Email & SMS Campaigns
• Analyze Workflow
• Crisp numeric data format

What do the customers love?

• Good overall experience and ease of use 
• Data-driven approach
• Customer service 

Pricing 

Free Demo and price starting at $13/user per month.

5. Nextsky Sales

Nextsky CRM is a good cloud-based SaaS solution for Indian businesses. One of their products includes Nextsky Sales, a CRM solution. Nextsky Sales is a CRM solution that helps you with user behavior tracking, scoring leads, advanced contact management with integrated email and call. It is a fully-featured CRM Software designed to serve Startups as well as small and medium businesses. NextSky Sales offers end-to-end solutions designed for Web as well as App. Moreover, this online CRM system offers Task Management, Segmentation, Quotes/Proposals, Territory Management, Calendar/Reminder Systems all in one place. 

Features

• Task Management
• Territory Management
• Document Storage
• Email Marketing
• Segmentation
• Calendar/Reminder System
• Internal Chat Integration
• Quotes/Proposals
• Marketing Automation Integration

What do the customers love?

• Territory Management
• Email Marketing
• Calendar/Reminder System

Pricing 

Pricing on Demand

6. Cratio CRM

Cratio CRM has attractive and useful features. It is a great solution to improve marketing and sales performance. They have big names like Redington, DHFL Pramerica, GROHE, Bharat Petroleum, L&T, Murugappa, Godrej interio, and more as their clients.This CRM helps businesses with automated drip marketing, email and website tracking, lead management, workflow rules, and automation. Additionally, the software has a mobile-ready version making it easier to use while on the go. Cratio CRM's services are designed to offer businesses all the help they need to create deep relationships with their customers across the customer journey. 

Features

• Automatic Lead Capture 
• Lead Assigning 
• Lead Tracking 
• Lead Management 
• Lead Stage Pipeline
• Mobile CRM 
• Automatic & manual Email/SMS communication
• Editable fields, forms, and reports

What do the customers love?

• Attractive and Detailed BI and CRM Reports 
• Cross-device functionality 

Pricing 

Pricing on Demand

7. Maple CRM

Maple CRM is a popular cloud-based Business & Customer Management Solution for SMBs. Some of their notable customers are Philips, GE Healthcare, Atreya Innovations, Infinite Uptime. Maple CRM offers a complete view of all your sales and marketing endeavors. The CRM software helps you improve relations and thereby increasing customer retention rates. This sales CRM software is loaded with interesting features like workflow automation, team management and access control, and automated lead assignment. Moreover, it makes the process easier with an invoice and quotation builder. Maple CRM is best designed for mobile as well. It helps you get real-time insights into your follow-ups, customer engagement, and customer actions on a single dashboard and also lets you call them directly from the mobile app. 

Features

• Lead Capturing 
• Lead Assignment 
• Automated customer communications 
• Intuitive Dashboard 
• Direct Calls from the Mobile App
• Secure cloud connectivity
• Automatic reminders for birthdays, anniversaries
• Automatic reminders for payment, renewals, and service activations

What do the customers love?

• Quick and easy quotation builder 
• Customer support 
• Ability to group leads and customers

Pricing 

Pricing on Demand

8. Teleduce CRM

Teleduce is one of the best CRM software in India. It is an integrated CRM that helps Indian businesses seamlessly capture, distribute, and nurture leads. It helps you automate your overall business processes, offering you the best sales and marketing automation solution for sales, marketing, customer support, and customer success.

Features

• Calendar/Reminder System
• Campaign Management
• Document Storage
• Email Marketing
• Lead Capture
• Lead Distribution
• Lead Generation
• Lead Nurturing
• Lead Qualification
• Lead Segmentation
• Marketing Automation
• Mobile Access
• Pipeline Management
• Prospecting Tools
• Segmentation
• Social Media Integration
• Source Tracking
• Task Management

What do the customers love?

• Cross-device usability
• Prospecting tools
• Seamless integration with social media

Pricing

Pricing on Demand

9. Leadforce CRM

Leadforce CRM is one of the newer CRM software in the Indian market. It is exclusively designed for startups and small to medium-sized businesses. Leadforce brands itself as a smarter, modern-day CRM. Their goal is to mitigate the complex navigation and usage of traditional CRM software, making their software one of its easiest. Their pricing plan is also fairly simple. Doshi Housing, Manipal Hospitals, and Eskag Pharma are some of their notable clients.

Features

• CRM & Sales Dashboards
• CRM Analytics
• Customer Management
• Marketing Analytics
• Social CRM
• Sales Forecasting
• Lead Management
• Call Monitoring
• Lead Assignment
• Lead Distribution
• Lead Scoring
• Pipeline Management
• Marketing Reports
• Sales Intelligence
• Calendar Sync
• Lead Database Integration
• Lead Enrichment
• Lead Notifications

What do the customers love? 

• Customer support 
• Lead database Integration
• Calendar sync 

Pricing

Free Demo and pricing on Demand

10. Kapture CRM 

Kapture CRM is amongst the big players in the CRM industry. This CRM software is famous for its user-friendliness and ease of use. It has prioritized mobile-first design and has a fully customizable CRM platform. It automizes your sales, marketing, customer service, distribution, and collections processes effortlessly, helping you grow your business at an exponential rate.This CRM software helps you identify, monitor, and focus on the deals that have the highest probability of closure. With in-depth reports on sales stages, daily revenue, deal status, and more, your agents can close deals quickly. Agents can then create their own customizable sales pipeline and set conditions for deals to move forward along the pipeline.They have some of the most impressive clientele like Wipro, Tata Consultancy, Nykaa, ACC, Treebo, Quickr, Swiggy, Netmeds, Big Basket, Tata Sky, Wildcraft, Prestige, Sun Pharma, Jio, Skullcandy, and more.

Features

• Document Management
• Email Marketing / SMS Marketing
• Lead Management
• SalesForce Automation
• Customer DataBase
• Field Sales Management
• Workflow Management
• Dashboard
• Call Center Management
• Lead Scoring
• Pipeline Management
• Contract Management
• Real-Time Analytics
• Import & Export Data
• Proposal Management
• Sales Pipeline Tracking
• Multi-Channel Communication
• Sales Dashboards & Reports

What do the customers love?

• Workflow management
• Cross-device usability
• Detailed Reports
• Ease of use 
• Efficiency

Pricing

Free Trial and pricing on demand

11. Got CRM 

Got CRM is designed to boost your business by creating a unified structure between you and your customers. This sales CRM software's diversified system offers lead conversion across platforms. Moreover, the user experience of this sales CRM software is simple, intuitive, and effective. 

Features

• CRM & Sales Reports
• Email Marketing / SMS Marketing
• Lead Generation
• Marketing Analytics
• Mass Email
• On-Demand (SaaS)
• Private Cloud
• Workflow Management
• Dashboard
• Lead Scoring
• Import & Export Data
• Proposal Management
• Manage Quotations
• Team Management
• Landing Pages
• Sales Pipeline Tracking
• Multi-Channel Communication
• Sales Dashboards & Reports

What do the customers love?

• Seamless internal communication
• Email marketing capabilities

Pricing

• Basic - $18 for three users per month
• Standard - $35 for five users per month
• Premium - $99 for ten users per month

12. CompanyHub CRM

CompanyHub offers hassle-free, no coding-required CRM software. Their CRM software is designed to be hyper-customized as they believe each business is different, and their teams would want to manage customers and make sales differently, and rightly so. As a result, their CRM software easily adapts to any business needs without any code. CompanyHub also offers one of the most CRM solutions, from 2-way email sync to customer segmentation. 

Features

• Contact Manager
• CRM & Sales Dashboards
• CRM & Sales Reports
• CRM Analytics
• Customer Support
• Document Management
• Email Integration
• Email Marketing / SMS Marketing
• Email Templates
• Inventory Management
• Team Management
• Interaction Tracking
• List Management
• Product Catalog
• Quotes Management
• Customization
• Sales Pipeline Tracking
• Sales Dashboards & Reports

What do the customers love?

• Customer segmentation according to industries
• Hyper interactive user interface
• Advanced customization
• Attractive Dashboard 

Pricing

• Productivity - $15/user per month
• Automation - $24/user per month
• Accelerate - $42/user per month

13. Creatio (formerly bpm'online)

Creatio (formerly bpm'online) is one of the high-end CRM software in this list. Their clients include big names like Hershey's Ice Cream, OTP Bank, Novamex, Haynes, Oman Arab Bank, and more. It is leading process automation, client relationship management software. It needs less code to be deployed. Creatio has been highly recognized as a market leader by many key industry analysts. The intelligent CRM platform accelerates sales, marketing, service, and operations for thousands of customers and hundreds of partners across the globe. 

 Features

• Capture Leads from Twitter/Facebooks
• Case Management
• Cloud Computing
• Contact Manager
• CRM & Sales Dashboards
• CRM & Sales Reports
• CRM Analytics
• Customer Support
• Developer API
• Document Management
• Email Integration
• Email Marketing / SMS Marketing
• Email Templates
• Expense Management

What do the customers love?

• Customer support
• Intuitive user interface
• Expense and inventory management

Pricing

Free Demo and custom pricing based on request 

Conclusion 

There are several other Sales CRM software used by Indian businesses as well. But these are these hand-picked ones. They are emerging as big players in the market. This blog aimed to help you with a brief software list to choose a sales CRM software from, as choosing one from the myriad options available today can be a daunting task.

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